Returns, refunds & exchanges

No returns, no refunds

Everything sold here is made in a single production run. We do not hold replacement stock, and we cannot resell a garment that has been out of our hands or a hygiene product that has been opened. So we do not accept returns for change of mind, and we do not issue refunds where the item is as described and undamaged.

Every product page carries full measurements, materials and photographs for exactly this reason. Check the size guide before you order — it is the one step that prevents almost every problem this policy cannot solve.

That said, we would rather hear from you than have you stuck with something that is wrong. Genuine cases are considered individually — write to support@vanta-os.com and tell us what happened. This policy sets what we can promise, not the limit of what we will do.

Apparel size exchange

If the Origins Muscle Tee or the Outlive Ordinary Hoodie does not fit, we will exchange it for a different size within 7 days of delivery, provided it comes back unworn, unwashed, and with its original tags attached.

Exchanges depend on stock. Both pieces were made in one run and are not restocked; several sizes have already sold out. If the size you want is available we will exchange it. If it has sold out, we will refund you instead.

One exchange per item. Return shipping to us is yours to arrange; we cover sending the replacement out.

Mouth tape and nasal strips

These cannot be exchanged or returned under any circumstances once dispatched. They are single-use hygiene products applied to the face, and once a pouch has left us we cannot verify how it has been stored or handled, nor supply it to anyone else.

This does not apply to a faulty or damaged pouch — see below.

Damaged, faulty, wrong or missing items

This is the exception to everything above, and it is not discretionary.

If a parcel arrives damaged, photograph it before opening. If an item is faulty, not what you ordered, or missing from the parcel, email us within 48 hours of delivery with your order number and a photograph. We will replace it at our cost, including shipping both ways.

Where we cannot replace it — because that size or product has sold out — we will refund it in full. Nothing in this policy limits your rights under the Consumer Protection Act 2019.

Cancellations before dispatch

Email us within an hour of ordering. If the parcel has not yet been handed to the courier we will cancel it and refund you in full. Once it has shipped, the exchange terms above apply instead.

How to request an exchange

Email support@vanta-os.com with your order number, the size you have and the size you want. We will confirm whether it is in stock and send a return address.

Do not ship anything back before we reply. Items sent without contacting us first cannot be matched to an order and cannot be exchanged.

Not eligible

• Mouth tape and nasal strips, opened or unopened.
• Apparel that has been worn, washed, altered, or sent back without tags.
• Anything reported more than 7 days after delivery, except a manufacturing defect.
• Items returned without contacting us first.

If your situation is not covered here and you think it should be, email support@vanta-os.com. We read every one and decide case by case.

Grievances

If an exchange is not resolved to your satisfaction, our Grievance Officer is Sujin K — grievance@vanta-os.com. Appointed under the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020. We acknowledge within 48 hours and aim to resolve within one month.